Last updated: July 2025
1. Introduction
Dzimba (Pvt) Ltd ("Dzimba", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dzimba mobile application and related services.
By using our App, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
- Full name, email address, and phone number (collected at registration)
- Profile photo (optional)
- National ID or passport details (for identity verification when required)
- Employment or income information submitted in rental applications
Property & Transaction Data
- Properties you view, save, or apply for
- Booking and payment history (amounts, dates, reference numbers)
- Messages exchanged with landlords or tenants through in-app chat
Technical Data
- Device type, operating system, and app version
- IP address and general location (city/country level)
- App usage analytics (screens visited, features used)
- Push notification tokens (for sending alerts)
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Facilitate connections between landlords and tenants
- Process payments and issue receipts
- Send booking confirmations, reminders, and support messages
- Detect and prevent fraud and abuse
- Improve our App and develop new features
- Comply with legal obligations in Zimbabwe
We do not sell your personal information to third parties.
4. Sharing Your Information
We may share your information with:
- Other users: Landlords see tenant application details; tenants see landlord contact information after a booking is confirmed.
- Payment processors: PesePay receives transaction data necessary to process payments.
- Service providers: Cloud hosting, analytics, and push notification services that help us operate the App under strict data-processing agreements.
- Law enforcement: When required by Zimbabwean law or valid legal process.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal information within 30 days, except where retention is required by law (e.g., financial transaction records may be kept for up to 7 years as required by Zimbabwean financial regulations).
6. Data Security
We use industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Encrypted storage of sensitive data at rest
- Access controls limiting who can access personal data
- Regular security reviews
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using best practices.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information in your profile
- Delete your account and associated personal data
- Opt out of marketing communications at any time
- Export your data in a portable format
To exercise any of these rights, contact us at support@dzimba.co.zw or use the account deletion page at /delete-account/.
8. Children's Privacy
Dzimba is not directed at children under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via the App or by email at least 14 days before they take effect. Continued use of the App after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or concerns, please contact our Data Officer: